FAQ
ABOUT FEEZA AND OUR PRODUCT
What is FEEZA?
What is FEEZA?
FEEZA is a premium brand dedicated to creating high-quality car perfumes that combine luxury design, lasting fragrances, and ease of use. Our products are crafted to enhance your driving experience with elegance and sophistication.
What makes 12 - CAR PERFUME unique?
What makes 12 - CAR PERFUME unique?
Our 12 - CAR PERFUME stands out for its signature fragrance, luxurious bottle design, long-lasting scent, and ease of use. It's more than a car perfume—it's a lifestyle upgrade.
SHIPPING
How long does shipping take?
How long does shipping take?
Delivery typically takes 1-5 business days, depending on your location. You will receive a tracking number once your order is shipped.
Do you ship internationally?
Do you ship internationally?
Yes, we offer international shipping. Shipping times and costs may vary by country.
What should I do if my order hasn’t arrived?
What should I do if my order hasn’t arrived?
Please check your tracking number for updates. If your order hasn’t arrived within the expected timeframe, contact our customer service team at info.weshstore@gmail.com.
RETURNS AND REFUND
Can I return a product if I’m not satisfied?
Can I return a product if I’m not satisfied?
Yes, we accept returns within 14 days of delivery. The product must be unused, sealed, and in its original packaging. Please contact our support team to initiate a return.
How will I receive my refund?
How will I receive my refund?
Refunds will be issued to the original payment method once the returned product is received and inspected.
PAYMENTS
What payment methods do you accept?
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options depending on your location.
Is my payment information secure?
Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is fully protected.
ORDER ISSUES
What if I made a mistake with my order?
What if I made a mistake with my order?
If you realize there’s an error in your order, contact us immediately at [insert email/phone number]. We’ll do our best to correct it before it ships.
What if my order arrives damaged?
What if my order arrives damaged?
If your product is damaged upon arrival, please send us photos of the damage and your order details. We’ll arrange for a replacement or refund.
What if I entered the wrong shipping address?
What if I entered the wrong shipping address?
Contact us as soon as possible. If the order hasn’t been shipped yet, we can correct the address. If it has already shipped, we’ll work with the courier to resolve the issue, though additional charges may apply.
DELIVERY TIMES
Can I track my order?
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email to monitor your shipment.
Do you offer expedited shipping?
Do you offer expedited shipping?
Expedited shipping options may be available at an additional cost. Please check during checkout for availability in your area.
OTHER QUESTIONS
How can I contact customer service?
How can I contact customer service?
You can reach our customer service team at [insert email/phone number]. We’re happy to help with any questions or concerns.
Are there any promotions or discounts?
Are there any promotions or discounts?
Subscribe to our newsletter or follow us on social media to stay updated on exclusive offers and discounts.